Education
How does the customer journey actually look through the eyes of your pupils & their families/guardians?
Whether you are a private Boarding School or a fee paying day school we look at the processes and standards of delivery from point of enquiry through to guardian feedback.
Taking into account, structure, reception, wellbeing of the pupils results & everything in-between, you are in an industry that is only as good as your last year’s results so making sure they are 5* all year, every year is imperative.
Why 5StarX
Our 5StarX Education Standards have been written by 2 families of private school pupils in different schools & year groups who expect a well-rounded education for their loved ones and that they are getting the experience that they pay for.
Our other is a private school board member who looks at the standards from a business perspective.
Healthcare
How does the customer journey look through the eyes of your patients/visitors & suppliers?
Whether you are a dentist or a multi-national private medical hospital group the high standards expected of you are the same!
Your sector has a natural element of uncertainty surrounding it for your patient and families, how do you overcome this? Do you gauge how people are feeling, is it a consideration?
From the initial call through to the appointment/procedure, recovery, visiting and catering the standards are high and everyone that walks through your doors are potential future customers.
Why 5StarX
Our 5StarX Healthcare Standards have been compiled by a consultant for the private hospital sector and a company director that has used Private Healthcare services throughout his career and knows what to expect and how it should be delivered from both a patient and visitor perspective.
Hospitality
How does the customer journey actually look through the eyes of your guests?
Whether you are a boutique hotel or a luxury chain you are reliant on repeat custom and recommendations to keep the rooms & facilities full.
We look at the customer journey from point of booking through to check out and beyond.
The experience your teams assist in delivering will determine the success of your establishments, whether that be the chefs, front of house, activities team, back of house, maintenance team, reservations team.
Everyone that works on your payroll are responsible for making the customer journey a 5* experience.
Why 5StarX
Our 5Star Hospitality Standards have been written by a successful hotel chain owner who has over 20 years of experience in the industry.
Our other expert is a multi-award winning Michelin Star trained chef who has written the standards from a culinary perspective.
Lifestyle
Companies that we chose to use to keep the work/life balance
Lifestyle is a choice so how do you keep your customers coming back, spending money and being ambassadors for your company.
Whether you are a private chauffeur, a national aesthetics company or a fine food producer, the way you make your customers feel after being in contact with your company is what makes them come back to use your services time & time again.
We take into account the initial contact through to delivery of goods/services from a customer perspective.
Why 5StarX
Our 5StarX Lifestyle Standards have been compiled by all our experts as we all lead lifestyles that involve Lifestyle sector companies. We looked at it from both a customer & business perspective.
Online & Media Shopping
Now more than ever online shopping has become a way of life with online sales increasing by up to 50% in some industries. It is therefore more important than ever to make sure your company purchasing & returns processes are streamlined.
5StarX focus on but are not limited to:
- How well does your online website & media perform?
- Ease of payment?
- Call to action?
- Online helpdesk/ web-help delivery
- Social media links to your products
- Media messaging response period
- Attention to detail
- Delivery
- Is the consumer journey standards up to YOUR standards?
Why 5StarX?
Our 5Star Online & Media Standards have been written by a successful multi-national retail director who has opened and grown 15 retail & online stores in the UK
Our other expert is a social media influencer who has written the standards from a growth perspective. He himself attracting companies such as ASOS & Braun.
Sports & Fitness
How does the customer journey actually look through the eyes of your attendees?
Whether you are a personal trainer, a sports group, a gym or a group class co-ordinator reliant on repeat custom to keep the gym & sports clubs full.
We look at the customer journey from point of booking through to check out and beyond.
Taking into account changing facilities, structure, refreshments, compliance & everything in-between, you are in an industry that we are all surrounding ourselves with daily to increase health & wellbeing so it’s imperative that your facility and all that they offer come up to the 5* standards.
Why 5StarX
Our 5StarX Sports & Fitness Sector Standards have been written by a sports Board Director & a personal trainer – looking at the delivery of training and business perspective.
Our other is a gym member of the prestigious 5* hotel (Gleneagles) who has looked at this from a high standard customer experience perspective.
Telephone Mystery Shopping
We’ve all had that call when we have waited a long time to get through to a call handler to then be transferred to another call handler and had to go through the full scenario again as it's ‘not their department’!
Is this happening in your company, are you actively putting potential customers off by your telephone processes.
How are your renewal processes?
Do you have the same 5Star treatment in customer service as your sales team have delivered?
Are your complaints team delivering a 5Star service?
These are just a couple of scenarios that we look at when making the calls.
Let us determine your processes from a customer/prospect perspective.
Why 5StarX
Our sister company are a 15yr old telemarketing & telephone sales training business. Training people & delivering in sales calls/customer services & complaint handling to 5Star standards. Their director has set the 5StarX standards that we follow through our Mystery Telephone Experiences.